HOME

  SWEATER SETS

  SIZING

  SWATCHES

  ORDER

  FEEDBACK

  FAQs

  CONTACT


Frequently Asked Questions

1. What is merino wool? Will it be itchy on my baby?
2. How do I know the garment will fit my baby?
3. How do I clean these garments?
4. Can things be made up in different colors than the sample?
5. Can clothing be made in other styles than the samples?
6. How long does it take to get a garment?
7. Can I return an item if there is a problem?
8. How do I order and pay for my clothing?

1. What is merino wool? Will it be itchy on my baby?
Merino is a superfine grade of wool from merino sheep. It is very smoothly spun so that it has a silky appearance. It is soft as cashmere, but does not pill the way cashmere does. It is definitely not itchy. We also use soft cottons and blends. Some garments are trimmed with novelty fibers.

2. How do I know the garment will fit my baby?
On our
sizing page we give you a chart of standard body sizes for infants. Remember, infants vary in size so that some 3 month olds wear a 6 month size and so do some 1 year olds. As you know, sizing varies from brand to brand depending on the amount of ease figured in. Based on our experiences with our own children, we have sized these sweaters to be comfortable and not tightly fitted, but also not extremely oversized.

Our clothing is sized to fit a range of babies. We aim for the average size for any given age. Also, our yarn and construction allows for stretching over many months. The wearing life of BurryBabies clothing can also be extended by stretching and shaping to the desired size when you lay the item flat to dry after washing.

3. How do I clean these garments?
The preferred method is hand washing. It is easy to wash these small baby things in a sinkfull of lukewarm water with mild soap such as Ivory liquid or gentle shampoo. You may want to add a drop of liquid hair conditioner to the rinse to keep the garment soft. Squeeze the water from the clothing and roll it in a clean towel to remove more water. Then lay it on a clean, dry towel to finish drying. Your garment will be soft and fluffy, and will smell delicious, too. We always include laundering instructions in our packages.

4. Can things be made up in different colors than the sample?
Yes, we specialize in custom orders and can make anything to your specifications. Please see our
Swatch page for pictures of our Merino yarn colors. For special orders using other yarns, please email me.

5. Can clothing be made in other styles than the samples?
Again, yes. Email me and we can discuss what you have in mind. Stripes, color blocks, other motifs, lace, and texture patterns are all possibilities.

6. How long does it take to get a garment?
Everything at BurryBabies is made to order, one at a time. Please allow 1 to 2 weeks for small items like hats and booties, 2 to 6 weeks for a sweater to be ready, depending on how many I am working on. Email me with your specifications and your wish list and I will get back to you promptly with an estimate of when your order will be completed. We begin knitting when we receive your payment.

7. Can I return an item if there is a problem?
Yes, we want you to be 100% satisfied. New, unused items with tags attached can be returned within 10 days if there is a problem. Please do not send items back until you email us to receive your return item forms. We cannot accept items that do not have the return forms attached.

Custom colorways and designs are not returnable.

For sanitary reasons, hats are not returnable.

8. How do I order and pay for my clothing?
To order, please email me to discuss availability and your requirements. Payment is through PayPal. I will send you an invoice when you make your order and will begin knitting when your payment clears. Once you have ordered your baby clothes, we will keep in touch with you to let you know when to expect your purchase to arrive. Please see our
ordering page for more details. (If you cannot or don't want to use Paypal, we can discuss payment by domestic USA money order.)

We are always available for questions.


Copyright 2009 BurryBabies. All rights reserved.